WHERE IS YOUR SHOP LOCATED?
There is no shop. Pittsburgh Clothing Co. is ONLINE ONLY.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
It depends on your location. Typically, customers around the Pittsburgh area receive their orders within 3 to 5 business days. Obviously, the further away you live the longer it takes and you must keep in mind that when you place an order, a human being at Spreadshirt has to physically locate the garment, set up the press and print the shirt, before actually shipping the item.
DO YOU OFFER BIGGER SIZES?
Contrary to popular belief, all of our designs are available up to 5XL. The style is Spreadshirt's "Men's Premium T-Shirt" and it is very high quality. A good way to find this on the product page is to look for the green tag.
DO YOU SHIP INTERNATIONALLY?
MY SHIRT DOES NOT FIT, WHAT DO I DO?
When you received your package in the mail, it came with an invoice. Follow the instructions. If you lost it or it was a gift, please e-mail firstname.lastname@example.org and email@example.com. Spreadshirt is usually great about replacing size mis-judgements.
THE PRINT ON MY SHIRT IS DAMAGED. CAN YOU REPLACE IT?
Yes. Please do not hesitate to bring this to our attention even if the printing error is minimal. We take a lot of pride in our design work but usually opt to use the "Flex Printing" option that sometimes runs the risk of imperfections.
Please e-mail firstname.lastname@example.org and/or email@example.com with photos of the damage to expedite the process. Although it is out of PGH Clothing Company's control, printing errors happen and we apologize. Spreadshirt will offer a refund or they will send you a brand new shirt for free without asking you to send the damaged tee back.
DO YOU HAVE KIDS/BABIES SIZES?
Pittsburgh Clothing Co. offers baby onesies, rompers, t-shirts, toddler t-shirts and youth t-shirts among other things. If you would like a specific design on a baby/kids sizes you must send a request via e-mail. Requests usually take 1-2 business days to be available for purchase.
WHAT IS THE BEST T-SHIRT STYLE? DO THEY RUN BIG OR SMALL?
You get what you pay for. Some styles are more expensive than others because they are high quality materials. The t-shirts run true to size and we recommend following the care instructions to keep the best shape. We also recommend washing in cold water and hanging them to dry. If you absolutely cannot hang dry, turn them inside out before putting into the dryer. Our suggestion for t-shirts are the Next Level brand, if you want to pay a little extra, go with American Apparel tri-blend.
I SAW A DESIGN ON TWITTER BUT CANNOT FIND IT ON THE WEBSITE
Sometimes designs are discontinued without warning but still used for "reactionary tweets." Once a design is discontinued from the shop, it is not likely that it will be re-added.
CAN YOU "HOOK ME UP" WITH A FREE SHIRT?
Asking for free stuff pretty much guarantees you will never receive anything free from PGH Clothing Co.
HOW DO I GET A LIMITED EDITION KOOZIE?
Every year there is a new limited edition koozie design. 100-200 are printed. Be on the lookout for promos such as "every order throughout the weekend is eligible to receive a free koozie." ALSO: If you are wearing a PGH Clothing Co. t-shirt around Pittsburgh do not be surprised if a random guy comes up to you and hands you a koozie on any given day. Sending your address without being asked will not get you a free koozie.
WILL YOU SPONSOR MY EVENT?
Please send sponsorship inquiries via e-mail. While PGH Clothing Co. is still online only, we will never be able to make a substantial donation but will always consider each and every situation.
$22 FOR A T-SHIRT IS EXPENSIVE
Spreadshirt replaced the popular $16 Gildan t-shirt with a very bad quality Fruit of The Loom t-shirt, so we stopped offering that option. We would like to separate ourselves from cheap and uncomfortable shirts. There are many cheap, itchy, shirts available in the Strip District, but that is not our goal. Our mission is not to sell the most shirts, it is to sell the best shirts. We believe that higher-quality and better-fitting shirts are important for the brand, and will be appreciated once worn, many many times.
WHY DO SOME ITEMS STILL HAVE THE CFSMOKE LOGO?
Sports t-shirts created before February 2017 will keep the Center Field Smoke logo. More popular items will eventually be switched over, but until then, think of it as a throwback.
ANY COUPON CODES?
Promos and sales are always prominently displayed on both the homepage and shop pages.
I PLACED AN ORDER YESTERDAY AND YOU STARTED A PROMO TODAY! WHAT GIVES?
Spreadshirt, the printing company, decides and schedules all promos.
ARE YOU HIRING?
Not at this time.
I AM ALSO A GRAPHIC DESIGNER/ARTIST. LET'S COLLABORATE!
We will consider each and every situation if it fits with our current plans.
YOU DIDN'T RESPOND TO MY TWEET/TWITTER DM!
Our Twitter DM's are open for the purpose of quickly answering questions and providing customer service. If you have a serious inquiry such as a design request, business opportunity, etc the best way for us to see it is by sending an e-mail.
IMPORTANT NOTE ABOUT THE SALE OF SECONDARY ITEMS (NON T-SHIRTS, ETC)
Obviously our #1 products are t-shirts/sweatshirts and our main supplier is Spreadshirt Inc. but in order to offer a variety of items, we must sometimes venture away from Spreadshirt to make that possible. This means that you cannot purchase a hat and a t-shirt in the same order and will have to pay shipping separately for both items. We apologize for the inconvenience.
MY QUESTION IS NOT ANSWERED ON THIS PAGE!
Send us an e-mail or use the live chat function. Please do not ask questions via Tweets or Twitter DMs.